Please read the following carefully. Your use of the Ken Godwin (Sales) web site ("ken-godwin.com") and purchase of the products (or services) ("Products") on it means that you agree to these terms and conditions ("Terms").

Shopping with ken-godwin.com

• You can Order Products in the following ways:
1. online via this website;
2. by telephoning 01634 720 204;
3. by faxing your order to 01634 720 205; or
4. by posting your order to Ken Godwin (Sales), Maritime House, 1 Maritime Close, Medway City Estate, Rochester, Kent, ME2 4DJ, United Kingdom.
• When you place an Order for a Product in any of the ways described above ("Order") you are offering to buy it for the price stated, subject to these Terms.
• When you place your Order online we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your Order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to meet your Order. Once we have sent the confirmation email we will then check availability and contact you with a further email. If the Product is available and the details of the Order are correct, this email will be deemed an acceptance and will specify delivery details and confirm the price of the Products purchased. If the Product is not available we will also let you know by email.
• Ken Godwin (Sales) may cancel any sale and not supply Products if it is reasonable to do so and may change or discontinue the availability of Products at any time at its sole discretion.
• All new Orders are deemed separate and each is treated individually.

Price

• The price for each Product is shown on ken-godwin.com and excludes V.A.T at 17.5%. The VAT amount will be calculated when you proceed to 'check out'.
• We always try to make sure that the prices on ken-godwin.com are accurate but errors may occur. If we discover an error in pricing of the Products in your Order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming your Order at the correct price or cancelling it. (If we are unable to reach you we will treat the Order as cancelled). If an Order is cancelled, any payment made for the Products will be refunded in full.
• You will be notified of the delivery costs automatically before you submit your credit card details, based on the delivery address you specify. If you order online but pay other than with a credit card, or order in any other way, please contact us for details of the postage cost.
• Prices are quoted on ken-godwin.com in UK pounds - outside the UK your credit card company should exchange the amount charged to the currency of your country at the current rate. Please note that both charges and refunds are in UK pounds and Ken Godwin (Sales) cannot be held responsible for any loss due to exchange rate fluctuations.
• Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.

Payment

• You must pay for your Order before it is delivered and you can do so by credit card, debit card, BACS, SWIFT, Bankers Draft or postal Order.

• If your delivery address is outside the UK and you Order online you must pay by credit card.

Credit Card

• Orders may be processed online, or by telephone, using a credit or debit card (currently VISA, MasterCard, Delta and Switch/Solo). We aim to debit money from your account within three working days after receiving your Order.
• If your delivery address is outside the UK and you order online you must pay by credit card.
• To ensure that shopping online is secure, your credit/debit card details will be encrypted to minimise the possibility of someone being able to read them as they are sent over the Internet.
• Your credit card company may also do security checks to confirm it is you making the Order.
• All Order details and invoices will be sent to the credit card billing address and not the delivery address where the named recipient of the Order differs.

Bankers Draft or Postal Order

• In the UK, you may pay by Bankers Draft or postal Order if you wish.
• Please include postage.
• Please also send us a covering letter detailing your Order, contact details and delivery address.

Availability

• We try to keep ken-godwin.com as up to date as possible but cannot guarantee that particular Product will always be available. If we can't supply a Product you will not be charged for it and we will refund or re-credit your account with the amount debited by us.
• All offers are available while stocks last. If we are unable to supply a Product you have Ordered, we will notify you as soon as we can after receiving your Order. If this happens, you may cancel your Order and we will refund you the money you have paid for it.

Delivery

• Ken Godwin (Sales) delivers to destinations inside and outside the UK.
• You will be notified of the delivery costs automatically before you submit your credit card details.
• If your Order is made online but you do not pay by credit card or if you Order in any other way, please contact us for details of the delivery charges prior to Ordering.
• Delivery outside the EU may be subject to local import taxes, which are your responsibility where they apply. If so, the shipping company should contact you by telephone once your Products are in customs to let you know the charge due or else you should consult your local customs office. Unfortunately we cannot advise you what these charges will be and Ken Godwin (Sales) is not responsible for them.
• Ken Godwin (Sales) aim to deliver Products to destinations in the UK within 2-5 days in most circumstances. If however we are unable to deliver within 5 working days we will contact you and you will be able to either cancel or continue with the order.
• Orders are despatched either by Royal Mail or by 24 Hour Courier. Our couriers require a signature and operate between 9am and 5pm on weekdays only, so please specify an address where someone will be able to sign for your Products between these hours.
• We will make every effort to deliver within the time stated on ken-godwin.com but we will not be liable for any loss caused to you by late delivery.
• If the Products are not delivered within the delivery time which we quote, please contact us by telephone or email and we will try and ensure that you receive your Order, as quickly as possible, or if you wish you may cancel your Order and we will refund the money you have paid.
• Please Order from Ken Godwin (Sales) with enough lead-time to prevent any loss or disappointment resulting from the delivery time as Ken Godwin (Sales) cannot be responsible for this.
• This does not affect your statutory rights as a consumer.

Copyright and Trade Marks

• Ken Godwin (Sales) does not give you any right or interest in any copyright or intellectual property rights in any Product nor the right to copy them.
• The copyright in ken-godwin.com and the content of all the software, web site and pages relating to the ken-godwin.com web site is owned by, or licensed to Ken Godwin (Sales), unless otherwise specified and may not be used, copied or altered without our express consent.
• Copyright extends to the design, look and feel of ken-godwin.com, all photographs on it and its marketing materials.
• You may use ken-godwin.com for private and personal non-commercial use only - i.e. to view, copy and print portions of ken-godwin.com for the sole purpose of placing Orders. The materials on ken-godwin.com may not be used for any other purpose.
• Ken Godwin (Sales), ken-godwin.com and our logos are trade names or trade marks of Ken Godwin (Sales) and may not be used by anyone else without our express permission.
• However, Ken Godwin (Sales) does not make any warranty or representation in respect of any other trade mark and the trade marks of the brands featured on ken-godwin.com belong to their respective owners.

Privacy and Data Policy

• Ken Godwin (Sales) makes a commitment to protecting your privacy and promises only to use information collected about you in accordance with the Data Protection Act 1998.
• When you place an Order, we may ask you for certain information and you may submit personal data to ken-godwin.com (for example your name, phone number, postal address, email address, contact and bank / credit card details). We may also record which products you are interested in and which products you purchase as well as customer traffic patterns and site use. This information will be kept securely in accordance with our internal security policy and may be used to:
1. process your Order;
2. provide you with an up to date, efficient, and reliable service;
3. help fraud prevention i.e. we check card details with our credit agency and reserve the right to refuse Orders on that basis (your credit rating can be checked for a nominal fee with the main UK agencies Equifax and Experian);
4. open and run your account;
5. administer prize draws;
6. provide a more personal shopping experience.
• By making an Order and submitting your data you agree to this use.
• From time to time we also monitor and record telephone calls for training purposes and to improve the service to you.
• We will never collect sensitive information about you without your explicit consent.

Marketing Communications

• If you have used the ken-godwin.com web site before or have Ordered Products from Ken Godwin (Sales) before it is possible that we have this information already and it is being used to contact you about offers, events, items or related activities that you may find useful. If you are an existing customer we will continue to keep you informed unless you tell us not to.
• If you are a new customer we will give you the choice (for example once you have placed an Order) whether or not you want us or other reputable companies to contact you about future offers, events and new Products or related activities that you may find useful. We will not bombard you with emails, but we'd like to keep you informed of the developments on ken-godwin.com.
• We do not sell, trade or rent your personal information to other companies but from time to time we may want to share data with other reputable companies both within and outside the European Union who may have interesting offers and information for you.
• Ken Godwin (Sales) will not send you any marketing emails or pass your information on to third parties unless you give us your consent, or unless we have it already.
• Where requested please therefore check the relevant box marked:

Cookies

• In Order to improve our service and ken-godwin.com we may use a device known as a 'cookie'. Cookies are a means by which information relating to your Internet activity (such as whether you have visited ken-godwin.com before) is recorded on your hard drive and used by us to improve ken-godwin.com and the products and services available to you.
• If you do not wish for us to use cookies when you use ken-godwin.com please adjust your Internet browser settings to not accept cookies. Your computer's help file should tell you how to do this.

Your Privacy

• Ken Godwin (Sales) is registered with the Information Commissioner in accordance with the Data Protection Act 1998.
• If you have any questions or comments about privacy or the Ken Godwin (Sales) privacy policy, or if you already have submitted information that you do not wish us to have or if you think that Ken Godwin (Sales) has cookies or data about you that you don't want us to use or that is incorrect please contact us at the address below, by telephone (on 01634 720 204) or email (at info@ken-godwin.com) and the information will be corrected as soon as possible or removed from our database as you request.

Refunds

• We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. These terms do not affect your statutory rights.
• We will try to attend to all returns as soon as practically possible.

Faulty Products

• We try to select and package the Products as well as possible to ensure they arrive in good condition. However, if a Product arrives damaged or with defects, or is not what you Ordered, we will replace it free of charge or provide a full refund as appropriate, if you return the Product to us at the postal address below within 30 days of receipt.
• We will make the refund directly to the credit/charge card used to place the original order within 30 days or earlier once we have inspected the returned item and are satisfied that it has been returned to us in the condition it was in when delivered to you.
• For help with items later than 30 days after your initial purchase please email us at info@ken-godwin.com for more information.

Returning incorrectly delivered or Faulty Products

• Please contact us by telephone (on 01634 720 204) or email (at info@ken-godwin.com) to inform us of your wish to return Products.
• We may allocate you with a Returns Code which should be included with the package to improve processing of your return.
• We may also advise you how to send the item back to us. Occasionally items may have to be picked up by a courier service. Otherwise, please use a secure delivery method which requires a signature upon receipt (such as via Royal Mail First Class Recorded Delivery) and return to:

Ken Godwin (Sales)
Maritime House
1 Maritime Close
Medway City Estate
Rochester
Kent ME2 4DJ
United Kingdom

• You will be responsible for the returned Products until they reach us.

Unwanted Goods - Custom-made and High Value Products

• Due to the bespoke nature of custom-made products we are unable to offer our usual 30 Day Money Back Guarantee on unwanted goods.
• In the case of high value items in excess of £500 the usual money back guarantee is limited to 7 days and you shall be responsible for the cost of return within 7 days of receipt.
• This does not affect your statutory rights.

Ken Godwin (Sales) Responsibilities

• Ken Godwin (Sales) has tried to make the descriptions (including all pictures) of the Products as accurate as possible but you should check the dimensions stated on ken-godwin.com or contact us for exact sizes.
• Ken Godwin (Sales) will provide its services with reasonable skill and care but does not give any guarantees, warranties or representations in respect of any other person's services.
• Because of the nature of the Internet Ken Godwin (Sales) provides and maintains ken-godwin.com on an "as is", "as available" basis and makes no promise that use of ken-godwin.com will be uninterrupted or entirely error free. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
• Our website contains links to other websites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.
• Except as provided above we can give no other warranties, conditions or other terms, express or implied, statutory or otherwise and all such terms are hereby excluded to the maximum extent permitted by law.
• You will be responsible for any breach of these terms by you and if you use ken-godwin.com in breach of these terms you will be liable to and will reimburse Ken Godwin (Sales) for any loss or damage caused as a result.
• These terms above shall not limit any rights you might have as a consumer that may not be excluded under applicable law nor shall they exclude or limit Ken Godwin (Sales)Ís liability for death or personal injury resulting from its negligence nor any fraudulent representation.
• Ken Godwin (Sales) will not be liable in any amount for failure to perform any obligation under this agreement if such failure is caused by the occurrence of any unforeseen event beyond its reasonable control including without limitation Internet outages, communications outages, fire, flood, war or act of God.
• Please read the instructions, manuals and other user documentation that comes with your Products carefully. Ken Godwin (Sales) is not involved in the manufacture of Products and will not advise on their use or operation or the manufacturer's guidelines. You are urged to use all Products safely and in accordance with the manufacturer's guidelines.
• These terms do not affect your statutory rights as a consumer which are available to you.
• Subject as aforesaid, to the maximum extent permitted by law, Ken Godwin (Sales) excludes liability for any loss or damage of any kind howsoever arising, including without limitation any direct, indirect or consequential loss whether or not such arises out of any problem you notify to Ken Godwin (Sales) and Ken Godwin (Sales) shall have no liability to pay any money by way of compensation, including without limitation all liability in relation to:
• any incorrect or inaccurate information on ken-godwin.com;
• any interruptions to or delays in updating ken-godwin.com;
• the infringement by any person of any Intellectual Property Rights of any third party caused by their use of ken-godwin.com or any Product purchased through ken-godwin.com;
• any loss or damage resulting from your use or the inability to use the Ken Godwin (Sales) web site or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control;
• any loss of profit, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong;
• any amount or kind of loss or damage due to viruses or other malicious software that may infect a user's computer equipment, software, data or other property caused by persons accessing, using or downloading ken-godwin.com, or from transmissions via emails or attachments received from Ken Godwin (Sales) or its licensees and affiliates;
• the availability, quality, content or nature of the other sites on the Internet that are owned and operated by third parties ("External Sites") to which ken-godwin.com link and web sites located on or through any External Site nor for any transactions involving External Sites (including as to 'cookies', personal data, confidential information, or purchases of domain names or other services). You should contact the site administrator or webmaster for those External Sites if you have any concerns regarding such links, web site or transactions;
• all representations, warranties, conditions and other terms which but for this notice would have effect.

General

• Ken Godwin (Sales) may change or withdraw any part of ken-godwin.com, or may refuse you access to the web site at any time if we consider it necessary.
• Ken Godwin (Sales) may also terminate this Agreement and immediately remove, cancel or suspend access to and use of ken-godwin.com upon breach of any part of these Terms whatsoever.
• Termination shall be without prejudice to Ken Godwin (Sales)Ís other rights.
• Ken Godwin (Sales) acts as principal on its own account and not as agent for you or any other person.
• If Ken Godwin (Sales) does not enforce any provision of this agreement such will not be considered a continuing waiver.
• In the event that any part of these Terms is held to be unenforceable, such part will at Ken Godwin (Sales)Ís option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
• These Terms constitute the full agreement between you and Ken Godwin (Sales) and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
• Since we are principally aiming ken-godwin.com at the UK and EU market, we cannot guarantee that it accords with local laws of any other countries (though we will try to make sure it does).
• Under the UK Criminal Justice Act 1988 it is an offence to sell knives and certain bladed or pointed articles to persons less than 16 years of age.
• Use of Ken Godwin (Sales) and these terms are subject to the laws of England and the jurisdiction of the English Courts.

Reaching Us

• If you would like help when Ordering, information about a Product, a request for a Product or if you would just like to provide us with feedback on our service, please email us at info@ken-godwin.com
• You can also contact us:
• By post at Ken Godwin (Sales), Maritime House, 1 Maritime Close, Medway City Estate, Rochester, Kent ME2 4DJ, United Kingdom
• By fax to 01634 720 205;
• By telephoning 001634 720 204 between the office hours of 9am and 5pm Local Time (if no-one is available, or if it is outside of working hours, please leave a voicemail message. We will try to get back to you as quickly as possible).

ken-godwin.com is a service of Ken Godwin (Sales)
Company Address: Maritime House, 1 Maritime Close, Medway City Estate, Rochester, Kent ME2 4DJ, United Kingdom.